Next time you log in, it will cache them again for you. If you’ve had a situation where passwords have changed in rapid succession or users have entered the wrong password in the wrong place repeatedly then it’s entirely possible that by now the saved Windows Credentials are confused too. Sound familiar? In this article I’m going to highlight some of the scenarios that cause login issues and offer a few solutions and troubleshooting tips. Now their phone is having login trouble too. At some point they give up and change their password. Then they go back and forth entering corporate in the personal spaces and personal in the corporate spaces hoping for the best.

But it says Microsoft account when the login screen comes up, so they enter their personal login.

Maybe they have a corporate login for Microsoft 365. The biggest problem that I see with Microsoft 365 login is that the user has gotten confused as to what password they should be using. No one should have to go through that type of frustration and aggravation. Most often it’s been a user misunderstanding, which means they enter panic mode and start clicking and resetting passwords in a desperate attempt to get the prompts to go away. I have encountered some people who have constant problems logging into Microsoft/Office 365.